Returned equipment is still on upcoming statement

Hi, I recently did the "free upgrade" to new equipment. I returned the old box and cables last night, but the equipment is still on my statement. When will it be taken off?

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XfinityMartyR

Official Employee

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3.3K Messages

2 years ago

user_uo6ah9 Thanks for reaching out! If you returned the equipment to a UPS Store it won't be removed until the warehouse receives the equipment back. If you returned the equipment to a Xfinity Store, it may take upto 24-48 hours to be removed.

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user_uo6ah9

3 Messages

I returned it to an Xfinity store. The charge is still on my upcoming bill.

2 years ago

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CC_Tony

Retired Employee

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1.4K Messages

@user_uo6ah9, if this is a monthly recurring charge, you will see it backdated on your following bill. The coding that we see is removed within 24-48 hours.

2 years ago

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user_uo6ah9

3 Messages

Okay, thank you for clarifying.

2 years ago

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XfinityJeniece

Official Employee

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4K Messages

Let us know if you have any additional questions, user_uo6ah9. We are happy to help!

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2 years ago

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Billing

user_uo6ah9

Returned equipment is still on upcoming statement

XfinityMartyR

user_uo6ah9

CC_Tony

user_uo6ah9

XfinityJeniece

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