Returned equipment fees still present

I returned my equipment to a physical Xfinity store last week for an old, closed account. The store clerk scanned it and told me to take a photo of her screen because the account was archived, but the $400 unreturned equipment fee is still showing on my balance. Can an official agent help me force this credit through?

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XfinityJorge

Official Employee

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3K Messages

3 hours ago

user_yiw971 Hello! Thank you so much for using our Forums to contact us and it is our pleasure to help you out. I understand that you returned some equipment and you still see the charges on your end. Our team is happy to take a look into this to verify everything looks correct. To get started can you send us a DM with your complete name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_yiw971

Returned equipment fees still present

XfinityJorge

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