Returned equipment by UPS but still charged $100 for “unreturned equipment”

Dear Xfinity,

I am writing to express my extreme dissatisfaction with the charges I have received for returning equipment to your company.

I returned the equipment on Sep 30 via UPS as soon as my services were terminated, but to my surprise, I have received a $100 bill that is unjustified and unacceptable.

It seems your company is notorious for this erroneous “unreturned equipment” charges despite returning the equipment as I see a ton of similar customer complaints online. 

I have been getting bombarded with calls and contacted your customer service and was told this will be taken care of, but I have still been charged.

Never have I experienced such poor customer service. I refuse to pay for a charge that is not justified and demand that it be reversed immediately.

If this issue is not resolved and the charges are not reversed, I will be left with no other option but to take legal action. I do not wish to escalate the matter, but I cannot be held responsible for charges that are not legitimate.

I hope that you will take this matter seriously and resolve it promptly. I appreciate your attention to this matter and look forward to hearing back from you soon.

Sincerely,

Kersi