1 Message
Returned equipment by UPS but still charged $100 for “unreturned equipment”
Dear Xfinity,
I am writing to express my extreme dissatisfaction with the charges I have received for returning equipment to your company.
I returned the equipment on Sep 30 via UPS as soon as my services were terminated, but to my surprise, I have received a $100 bill that is unjustified and unacceptable.
It seems your company is notorious for this erroneous “unreturned equipment” charges despite returning the equipment as I see a ton of similar customer complaints online.
I have been getting bombarded with calls and contacted your customer service and was told this will be taken care of, but I have still been charged.
Never have I experienced such poor customer service. I refuse to pay for a charge that is not justified and demand that it be reversed immediately.
If this issue is not resolved and the charges are not reversed, I will be left with no other option but to take legal action. I do not wish to escalate the matter, but I cannot be held responsible for charges that are not legitimate.
I hope that you will take this matter seriously and resolve it promptly. I appreciate your attention to this matter and look forward to hearing back from you soon.
Sincerely,
Kersi
XfinityArmand
Official Employee
•
1.9K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support @kersikatrak! We are so glad to hear from you and want to help in any way that we can to address your billing concerns. No worries! You have reached out to the right team to get things squared away for you. So that we can get started, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0