Visitor
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1 Message
Returned equipment and service charge with no service
I returned my equipment over a year ago since I was never able to activate my internet service due to damaged cable lines. I keep receiving bills for service which I never activated and for equipment I already returned. Now collections is calling me. This is the worst service ever
XfinityArmand
Official Employee
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1.8K Messages
7 hours ago
Thanks so much for taking the time to reach out to Xfinity Support @user_a21c88. We are so glad to hear from you and happy to do anything that we can to ensure your billing concerns are addressed. No worries! You have reached out to the right team to get things ironed out for you. Please feel free to shoot us a Dm with your details so that we can take a look at things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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