1 Message
Return fee
I received an email on Sep 14th saying that my bank payment was returned and I’ll be charged a return fee. I’m confused because, on Feb 8th, my bank account had sufficient funds, and I see no payment attempt from Xfinity in my bank transaction history.
Additionally, when I clicked on the payment link in the email, it says “No Balance Due.” This makes me think there might have been an issue with Xfinity’s system processing the payment, rather than a problem with my bank.
Is there anybody in xfinity please check if the payment attempt actually went through on your end? If this is due to a system error, I’d like the return fee to be waived.
XfinityJeniece
Official Employee
•
2.4K Messages
2 months ago
Hey there, Zaiyang, thanks for reaching out through Xfinity Forums regarding your payment details. We definitely want to ensure you are being charged the correct fees. You have reached the right place!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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