New Poster
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10 Messages
Return fee
On December 15 I mailed a check to pay for my monthly service. On December 27 the check had still not cashed. I was told by a customer service agent I should request stop payment at the bank and make payment online with a credit card to avoid a late fee. I just today on January 7 2022 received an email saying it he check could not be cashed and I received a new “return fee”. This isn’t my fault that Comcast did not receive the check until January 2nd and I had to stop payment. Almost three weeks went by and I contacted xfinity several times
CCCassandra
Problem Solver
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502 Messages
2 years ago
Hi @nolesjs17 ! Thank you for posting today for assistance with this payment issue. I'm so sorry that's happened! I've had a frustrating experience myself with a return being refunded, so I can imagine how upsetting this is to deal with. I do see we have a direct message with you already, so I've replied there to continue with checking into this.
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CCCassandra
Problem Solver
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502 Messages
2 years ago
Thank you again for reaching out through Xfinity Forums for assistance, @nolesjs17 ! It was a pleasure messaging with you today, and I'm really glad we were able to get this payment issue fully resolved. If you need anything else, please feel free to start a new post for assistance at any time.
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