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Doytchev
1st Topic

Visitor

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3 Messages

Tuesday, May 6th, 2025 7:28 PM

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Retention Department contact information needed

I am looking for a direct phone number for the retention department. 

Question

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Updated 

9 days ago

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XfinityAirelle

Official Employee

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2.6K Messages

10 days ago

Hi there! We do not have a direct phone number to our retention department as you would need to follow the prompts via our 1-800-COMCAST phone number. 

 

Are you looking to cancel service or change your plan? 

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Doytchev

Visitor

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3 Messages

Yes, my bill just went up and I want to see if there are some deals or discounts before I am forced to cancel.

10 days ago

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XfinityAirelle

Official Employee

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2.6K Messages

 

Doytchev I definitely understand how important it is to get the most out of what you pay for. I would want to reach out too. Our team can actually help you right here on this platform. 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

0

XfinityShawn

Official Employee

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1.5K Messages

9 days ago

@Doytchev My team is glad to have found you a new promotion to help lower your bill. The Xfinity team is always here for you. Take care, and have a good day. 

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