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My billing information is inaccessible to me because the app is misidentifying me as a a secondary user even though I'm the only user on the account.

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EG

Expert

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118.4K Messages

2 hours ago

The concern is not "Home Networking" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAirelle

Official Employee

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3.3K Messages

2 hours ago

@user_3emnm2

Hi there! We are sorry to hear you are having trouble signing in. Do you happen to have another username that could be listed as the primary user?

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user_3emnm2

Visitor

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2 Messages

I'm not having trouble signing in. I'm getting an error that is misclassifying my account as a secondary user despite being the only user on the account.

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2 hours ago

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XfinityMarcus

Official Employee

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2.1K Messages

user_3emnm2 thank you for clarifying that for us, has this been on ongoing issue since the account creation or did this just recently occur with your existing account?

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37 minutes ago

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Billing

user_3emnm2

Restricted Section

EG

XfinityAirelle

user_3emnm2

XfinityMarcus

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