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user_lro5a1
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2 Messages

Wednesday, July 9th, 2025

Restore services

Hello, i was wondering if you can restore my services this morning? I get paid tomorrow but we really need our services restored please and thank you.

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21 days ago

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XfinityPeterH

Official Employee

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2.1K Messages

21 days ago

 

user_lro5a1 That is a great question. If your account is already disconnected due to a past due payment needing to be made chances are the only way to get your service restored would be to pay the full past due balance, but we are still here for you and happy to see what options we have for you. Please feel free to send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_lro5a1

Visitor

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2 Messages

Hello, if you can please help me restore my services this one time it would be much appreciated? I do get paid tomorrow and will pay the past due but we need our services today please and thank you.

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21 days ago

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XfinityPeterH

Official Employee

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2.1K Messages

Howdy! @user_lro5a1 Please send us your full name and address via our Direct Message.     

 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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