Hi there, @user_ojekme. Thanks for reaching out to us here on the Community Forum. If you recently paid off an account to reactivate, or cancelled a disconnection, usually resetting the power for your equipment will get you going afterwards. If you've done that and still don't have a connection, we can help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
EG
Expert
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118K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.3K Messages
5 hours ago
Hi there, @user_ojekme. Thanks for reaching out to us here on the Community Forum. If you recently paid off an account to reactivate, or cancelled a disconnection, usually resetting the power for your equipment will get you going afterwards. If you've done that and still don't have a connection, we can help! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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