Visitor
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1 Message
Requesting an Outage Credit
I have had outages multiple times over the past week. Only some were eligible for credit. I get this message when requesting an outage credit for two days. "Your account isn't eligible for a credit at this time
Unfortunately, we couldn’t find any outages during the time frame you provided. Check the status of local outages within the status center." Please advise.
XfinityAngie
Official Employee
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2.9K Messages
7 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
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XfinityAngie
Official Employee
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2.9K Messages
7 hours ago
0
0