Multiple outages this month

We had outages during april on the 9-10, 16, 17, 18 and 29.
The service during April was horrendous and even when it was up, it was sub par.
I attempted to get a credit for the outages and was only allowed to get credit for the 9th and the 16th, and then it said that my account had reached the limit of credits.

How can I get credit for the other three dates?

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XfinityNatalie

Official Employee

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980 Messages

4 months ago

user_3b6kdu, Thanks for posting on our XFINITY Community forum. We would be more than happy to assist you with your service adjustment concerns. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. We will now proceed with a direct message for further assistance.

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user_muuj28

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1 Message

7 hours ago

I have had outages multiple times over the past week. Only some were eligible for credit. I get this message when requesting an outage credit for two days. "Your account isn't eligible for a credit at this time
Unfortunately, we couldn’t find any outages during the time frame you provided. Check the status of local outages within the status center." Please advise.

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user_3b6kdu

Multiple outages this month

XfinityNatalie

user_muuj28

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