Visitor
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1 Message
Request one-time courtesy credit for $100 data overage after moving to new address
Hi — I recently transferred my Xfinity service to a new address. My current bill includes a $100 "Additional Usage @ $10/50GB" data-overage charge. As a long-time customer who just went through a move with Xfinity, I'd like to request a one-time courtesy credit to remove this $100 overage charge.
I tried the Xfinity Assistant first, but it couldn't help because my account shows as "in transition" from the move, and it wasn't able to connect me to a live agent. Could a representative please take a look and consider a one-time courtesy credit before the bill is due? I'm happy to verify my account details by private message. Thank you very much.
XfinityJeff
Official Employee
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1.1K Messages
29 days ago
Good morning @user_h6e84q, and thanks for posting your question to the Xfinity forums, I hope this message finds you well. As someone that works from home I can understand what it's like to use a lot of date, and you have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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