Visitor
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2 Messages
Request for Promised Service Credit:Account number: [Edit]
Request for Promised Service Credit – Account #[Edited: "Personal Information"]
Hello Xfinity Customer Support,
I'm writing about a service credit I was promised but haven't received.
After I moved to my new address, my internet service did not work for about 10 days. During that time, Xfinity (866-627-2061 )called me at 10.00 AM Pacific time and the agent I spoke with about an an hour and told me I would receive a complimentary credit on this bill for the outage.
However, my bill dated shows the full amount of $51.59 with no credit applied.
Today, [Th oct 20th], I talked with three different live agents via the chat to fix this, and the issue is still unresolved. I've now spent a significant amount of time trying to get a credit I was already promised.
I'm requesting that you:
1. Apply the complimentary credit for the full bill credit I was promised, and
2. Send me written confirmation once the credit has been applied to my account.
Account details:
- Account number: [Edited: "Personal Information"]
- Name on account: [Edited: "Personal Information"]
- Service address: [Edited: "Personal Information"]
- email: [Edited: "Personal Information"]
Please let me know if you need anything else from me. I'd appreciate a resolution before the payment due date of.
Thank you,
XfinityJeniece
Official Employee
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4.5K Messages
14 hours ago
Hey there, @jamesKTP, thanks for reaching out through Xfinity Forums regarding your credit. We would be happy to take a look at your account details and go over your billing details. I know how important it is to have working internet service. Please send us a direct message with your full name and your full address.
How to Send Us a Direct Message:
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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