Request for Debt Recall - Paid Final Balance on Closed Account

Hi Xfinity Support,

I am looking for assistance with a formal debt recall for a legacy account that was closed in February 2026.

I recently discovered that a small outstanding balance was sent to a third-party collection agency. However, as of today, I have settled this balance in full and directly via the Xfinity portal. I have the payment confirmation number and the final statements ready to provide.

Since the payment was made directly to Xfinity, I would like to request that this debt assignment be recalled from the collection agency (Sequium Asset Solutions) so the file can be closed correctly and removed from my record.

Could an official representative please reach out so I can provide my account details and payment confirmation via Direct Message?

Thank you!