Sat, Feb 20, 2021 10:00 AM
2 m ago
Hello, @Jasongainzh and thank you for reaching out to us on Xfinity Forums! I am sorry to hear you were impacted by these crazy winter storms! I hope you and your loved ones are safe.
We do not issue credits due to power interruptions.
Gold Problem Solver
@ComcastAbbie wrote: ... We do not issue credits due to power interruptions. ...
And yet, hundreds of posts by other employees suggest otherwise. Are they wrong, or are you wrong? Are you sure that Comcast's distribution equipment continues to operate during a power outage? Quite sure??