Hello, @Jasongainzh and thank you for reaching out to us on Xfinity Forums! I am sorry to hear you were impacted by these crazy winter storms! I hope you and your loved ones are safe.
We do not issue credits due to power interruptions.
For customers who are evacuated and/or unable to return to their homes for an extended period of time, they have the option to temporarily discount service but retain access to Xfinity services (via mobile apps).
Please send us a message if you would like to explore this option.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
@ComcastAbbie wrote: ... We do not issue credits due to power interruptions. ...
And yet, hundreds of posts by other employees suggest otherwise. Are they wrong, or are you wrong? Are you sure that Comcast's distribution equipment continues to operate during a power outage? Quite sure??
Responses
ComcastAbbie
Official Employee
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225 Messages
2 m ago
Hello, @Jasongainzh and thank you for reaching out to us on Xfinity Forums! I am sorry to hear you were impacted by these crazy winter storms! I hope you and your loved ones are safe.
We do not issue credits due to power interruptions.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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BruceW
Gold Problem Solver
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22.2K Messages
2 m ago
And yet, hundreds of posts by other employees suggest otherwise. Are they wrong, or are you wrong? Are you sure that Comcast's distribution equipment continues to operate during a power outage? Quite sure??
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