Repeated Service Interruptions: Request for Review and Additional Credit

Hello,

I’m requesting review of a recurring Xfinity service reliability issue in my area. In less than 2 months, since August 3, I have had 14 service interruptions on:

8/3, 8/8, 8/10, 8/14, 8/16, 8/17, 8/18, 8/27, 9/1, 9/5, 9/6, 9/12, 9/19, and 9/26.

I have retained Xfinity’s notifications documenting each event, and several specifically acknowledge that I have experienced “multiple interruptions recently.” 

Today I submitted requests for all eligible automatic outage credits and received credits for 3 (I can’t tell if the remainder are pending or can’t be granted) for the qualifying interruptions through September 19. I appreciate those credits, but the larger pattern or recurrent interruptions needs addressing.

I would appreciate an explanation for why interruptions have been occurring so frequently, whether anything is being done to address the recurring issue, and consideration of an additional service-quality credit given the overall reliability problem. I believe a one-month credit would be reasonable.

Xfinity Assistant AI bot refuses to help connect me to any human because I am currently experiencing yet another outage, even though this is essentially a billing and service reliability issue: (“Due to the outage in your area I'm unable to get you to an agent or troubleshoot.”)

Thank you for reviewing the repeated interruptions as a whole.