Visitor
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1 Message
Renewal
I have been communicating with Customer Service through ecare@comcast.com. My invoice went from $30 to $79. I was not provided a solution that was acceptable. My next step is calling Brightspeed who for the last 6 months has been soliciting in our town for the highspeed fiber they installed last summer. Their rates are very competitive with generous new customer offers. Let me know if there is anyone that can help.
XfinityJeff
Official Employee
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617 Messages
9 hours ago
Greetings @hokiejill, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I can understand wanting to keep costs down, as a single parent I know all to well the need to save. You have come to the right place for assistance with this issue, myself or a member of my team would be more then happy to look at some options for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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