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Tuesday, March 21st, 2023 2:24 AM

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Rendering Error on the Billing Tab

I am a new Xfinity customer.  When I log into my account and go to the Billing section, I get an error that reads, "A rendering error occurred: Cannot read properties of undefined (reading 'toUpperCase')."

So far, I've tried three different browsers (one of which was Firefox which I installed to see whether a new browser would make a difference) and I've cleared my cache.  What could I be doing wrong?

Question

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Updated 

2 years ago

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CCJosh

New Problem Solver

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452 Messages

2 years ago

Thank you for taking the time to reach out to our community here on the forums, @user_62c60a. We can certainly take a look into this with you and help you with any billing questions you may have. This is probably an issue with your login or the profile. Please send me a Direct Message so that we can look into this. 

To send a Direct Message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

 

or  https://forums.xfinity.com/direct-messaging

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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