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Hello Xfinity Team,
I would like to file a complaint regarding an unexpected increase in my monthly plan charges from $40 to $120. I contacted Xfinity Customer Service several times, and each time I was told that I had upgraded my plan from 300 Mbps to 1000 Mbps. However, my internet speed still measures around 200 Mbps—slower than my original 300 Mbps plan—so the claim of an upgrade makes no sense.
I never authorized or requested any plan change. When I asked for proof of this supposed upgrade, the agent said an email confirmation was sent, but I never received any such email. I also requested to revert to my original $40 plan, but the agent instead offered promotional options that included an Xfinity mobile line, which I declined since I already have one. As a result, the agent changed my plan to $70 per month, stating it was because I did not want to add promotions.
This situation is unacceptable and needs to be corrected. Please investigate and restore my original $40 plan.
Customer Service Agent’s Manager: [Edited: "Personal Information"]
Office: Chandigarh
Conversation ID: [Edited: "Personal Information"]
Thank you,
Atharva
XfinityDemitrius
Official Employee
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2.3K Messages
2 months ago
Hi @apasha24, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to pass along your feedback regarding the recent interaction you have experienced.
We would also like to look over your plan information. With repackaging services, we would not be able to revert to a previous plan, especially if the plan was a legacy plan that is no longer available.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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