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Tiffymm
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6 Messages

Thursday, January 30th, 2025 7:02 PM

Regional Sports Network fee

My regional sports channels were removed from my channel lineup. I am not upgrading to a higher cost package in order to have these channels. And yet my new bill not only still includes the regional sports network fees it has increased! So I am paying $19 a month to cover the cost of providing channels I do not have. I have talked to two live customer service representatives after agonizing “chats” to get there who said it was a mandatory government fee. This is completely false. Without resolution I plan on reaching out to every government official I can think of and the consumer protection agency.

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4 days ago

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XfinityAirelle

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2.3K Messages

9 days ago

 

Tiffymm

We completely understand your frustration, and we want to be as transparent as possible about the Regional Sports Network (RSN) fee. This fee reflects the costs required to carry regional sports networks in your area, and while it is not a government-mandated charge, it is based on the costs set by the networks themselves. It is a mandatory fee for ALL video customers. 

 

Regarding access to your regional sports channels, at this time, the Ultimate channel lineup is the only package that includes them. However, we’d be happy to take a closer look at your account to explore any options to offset the cost or potentially lower your bill. We understand how important it is to get the channels you want at a fair price, and we’d love the opportunity to find a solution that works for you.

 

Let us know if you'd like us to review your account and see what we can do!

 

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Tiffymm

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6 Messages

@XfinityAirelle​ 

you all need to get on the same page. The email I received said the fee would go down, it went up. Two different customer service agents said it was a mandatory government fee, and another of your agents answered this way:

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9 days ago

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XfinityJamesC

Official Employee

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1.9K Messages

Thank you for clarifying, @Tiffymm! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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Tiffymm

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I don’t see a way to send a direct message.

[Edited: "Personal Information"]

(edited)

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8 days ago

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XfinityShawn

Official Employee

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1.2K Messages

 

Tiffymm  To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it                           
 
Also, please don't share your personal information on our forums page for safety reasons. My team will get that removed and cleared out. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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Tiffymm

Visitor

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6 Messages

9 days ago

I plan on escalating this to the State of California. I feel it violates California law.

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user_un0m0n

3 Messages

@Tiffymm I totally agree with you; it violates California law.How a fee is mandatory for ALL video customers and we are not able to watch those channels?

We are paying so other can watch....

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4 days ago

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