Visitor
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6 Messages
Regional Sports Network fee
My regional sports channels were removed from my channel lineup. I am not upgrading to a higher cost package in order to have these channels. And yet my new bill not only still includes the regional sports network fees it has increased! So I am paying $19 a month to cover the cost of providing channels I do not have. I have talked to two live customer service representatives after agonizing “chats” to get there who said it was a mandatory government fee. This is completely false. Without resolution I plan on reaching out to every government official I can think of and the consumer protection agency.
XfinityAirelle
Official Employee
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2.3K Messages
9 days ago
We completely understand your frustration, and we want to be as transparent as possible about the Regional Sports Network (RSN) fee. This fee reflects the costs required to carry regional sports networks in your area, and while it is not a government-mandated charge, it is based on the costs set by the networks themselves. It is a mandatory fee for ALL video customers.
Regarding access to your regional sports channels, at this time, the Ultimate channel lineup is the only package that includes them. However, we’d be happy to take a closer look at your account to explore any options to offset the cost or potentially lower your bill. We understand how important it is to get the channels you want at a fair price, and we’d love the opportunity to find a solution that works for you.
Let us know if you'd like us to review your account and see what we can do!
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Tiffymm
Visitor
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6 Messages
9 days ago
I plan on escalating this to the State of California. I feel it violates California law.
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