Regional Sports Courtesy Adjustment
I received a letter in the mail stating I am eligible for a courtesy adjustment for the regoinal sports network fee. I am no longer an Xfinity customer, so I went online to fill out the form and received an error message that I was not eligible for the courtesy adjustment. This contradicts the letter. A customer service rep advised me to ignore the letter. Kindly direct me to where I may find out more information about the courtesy adjustment in this letter.