Visitor
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10 Messages
Refunds, refunds, refunds. Owed more refunds than the service is worth.
Okay, I am about to lose my mind. So first, I have received an email from Xfinity saying I have a refund coming because I have been charged an extra $15/mo even though I canceled StreamSaver MONTHS ago.
Last month, during an online exam with my college, even though I have been paying my internet bill EARLY, I had my internet turned off in middle of my test due to “lack of payment.” I had to call and spend so much time on the phone to get my WiFi rightfully turned back on and I also had to make up the exam with my college. This month, they are charging me a reactivation for the mistake they made last month! I’ve spent cumulative hours on the phone with Xfinity; the actual day my promo with Xfinity is over with in November I am switching providers. This has been completely asinine; the Xfinity business model is essentially to see what you won’t notice they overcharge/incorrectly bill you over and to make it impossible to reach resolution/rightful refund.
If you are still searching for providers or considering Xfinity, sincerely; DONT. They also do not have a true form of customer service, but a web of AI responses, hours-long hold times outsourced to other countries, and pseudo-fixes that are always set to overcharge you again the next month. My bill was promised at $19.99, but Ive paid Xfinity on AVERAGE over $70/month, due to errors I can prove Xfinity incorrectly overcharged me on.
I have paid Xfinity more in three months than I was contracted to pay for a year.
XfinityJeniece
Official Employee
•
3.2K Messages
1 month ago
Hey there, user_2nxw1j , thanks for reaching out through Xfinity Forums regarding your billing concerns and refund. I would be happy to take a look at your account details to ensure that everything is resolved for you. I know how important it is to be billed correctly, especially with the rising costs of living these days. We are here to help!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_2nxw1j
Visitor
•
10 Messages
15 days ago
Okay, I am about to lose my mind. So first, I have received an email from Xfinity saying I have a refund coming because I have been charged an extra $15/mo even though I canceled StreamSaver MONTHS ago.
Last month, during an online exam with my college, even though I have beenpaying my internet bill EARLY, I had my internet turned off in middle of my test due to “lack of payment.” I had to call and spend so much time on the phone to get my WiFi rightfully turned back on and I also had to make up the exam with my college. This month, they are charging me a reactivation for the mistake they made last month! I’ve spent cumulative hours on the phone with Xfinity; the actual day my promo with Xfinity is over with in November I am switching providers. This has been completely asinine; the Xfinity business model is essentially to see what you won’t notice they overcharge/incorrectly bill you over and to make it impossible to reach resolution/rightful refund.
If you are still searching for providers or considering Xfinity, sincerely; DONT. They also do not have a true form of customer service, but a web of AI responses, hours-long hold times outsourced to other countries, and pseudo-fixes that are always set to overcharge you again the next month. My bill was promised at $19.99, but Ive paid Xfinity on AVERAGE over $70/month, due to errors I can prove Xfinity incorrectly overcharged me on.
I have paid Xfinity more in three months than I was contracted to pay for a year.
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