Visitor
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2 Messages
refund
I am noticing an ongoing trend with Xfinity in regard to any refunds. I was promised a refund of 100$ by an in person store associate and then again online through a chat agent. It's been over a month and I have yet to see any money returned to me. Getting ahold of someone is impossible as most of their system is AI. My call will be taken over via text and then I get met with a message saying my request could not be assisted at the moment. Then it sends me a link of where to chat and then I cannot use that link because I don't have an active service. I am growing annoyed and frustrated with this process.
EG
Expert
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122.6K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.7K Messages
2 days ago
We can understand why you're frustrated, especially after being promised the $100 refund by two different representatives and still not receiving it over a month later. Having to repeatedly reach out for answers, only to run into automated systems that won't let you get assistance because your service is no longer active, certainly doesn't help.
We'd like to look into what happened with that refund, whether it was actually processed, and what's preventing you from receiving it. We don't want you continuing to go in circles trying to get an answer.
To help us narrow things down, was this refund associated with a closed Xfinity Internet account or Xfinity Mobile service?
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