Visitor
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3 Messages
Refund
I need to dispute a charge that was misapplied by Xfinity. I paid for my regular service, but Xfinity applied my money to a mobile account that I do not have and did not authorize. I contacted Xfinity close to a month ago, and the representative I spoke to confirmed discrepancies on a recorded call. Also, on this recorded call I was told my money would be issued. The refund in question was never refunded nor applied to mx Xfinity account. This billing error has not been corrected, and I am asking it to be escalated immediately. This is an unauthorized application of funds and clearly a billing error that Xfinity has failed to resolve. If this is not resolved, I will dispute the charge with my bank as well as file complaints with the FCC and the state consumer protection office for misapplied funds and failure to honor a documented promise. Please escalate this to Billing Resolutions and process the refund now.
Best
user_mky8ql
Visitor
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3 Messages
1 month ago
Not only that I was hung up on after asking to hold for a supervisor
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user_mky8ql
Visitor
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3 Messages
29 days ago
Here's an update. I finally found a representative whom actually listened and corrected my account. She was able to find the discrepancies and issue a refund. I truly appreciate her stepping in and escalating the errors. This should be used as a mental note to other reps.... listen carefully to customer and don't be too lazy to research. Y'all have a recorded line to refer back to. As customers we're not trying to dumb you down we just want a resolution. Thanks
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