Visitor
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1 Message
Refund
Xfinity charged me for internet services that were never activated and never used. I'm trying to get a refund for those services. Xfinity confirmed that there was no usage. They have given me different answers on the refund (giving me the run around instead of solving). First, I was told I'd be refunded 7 months, then another agent told me 3 months, and yet another told me 4 months.
Xfinity personnel made mistakes from their end. They had the ability to first back date for 4 months and then close the account (giving a refund). However, the agent first closed the account (instead of back dating) and then told me he could no longer back date. That is the incompetence of Xfinity and not the customer. The incompetence from xfinity needs to be corrected. It is not on the customer.
1. How do I get my refund?
2. How do I file a dispute?
3. How do I get a hold of internal xfinity policy that should be disclosed to the public?
XfinityDena
Official Employee
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4.1K Messages
6 hours ago
@user_121234
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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