Visitor
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1 Message
Refund
Since I’ve been with Xfinity notice that I have been paying way too much than I should or what I need. Moved recently wasn’t told that I had to renew plan and new modem. Not happy being overcharged!! Something needs to be done. Came in to get a new streaming device found out few months it wasn’t on my account, got a new one and even the associate notice that I was being overcharged for the past 2 yrs now. I really don’t want to switch or get the court involved. Please look into this matter, really like a refund it’s been 2 yrs paying too much!
XfinityDemitrius
Official Employee
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2.2K Messages
7 days ago
Hey @Johnpc1981, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity account, billing, and services. If the promotional rate expired, we would not be able to issue a service adjustment as the services were not overcharged. We can help ensure the account is on the best plan possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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