1 Message
Refund
I cancelled my services 11.14.24 but was still charged for the next month. $11.68 was refunded to me, per check. I called over a month ago to have the remainder refunded and was told I would receive it in 7-10 days. It has been over a month! Please mail me a check for $23.32 as you said you would do. Thank you.
My acct number was [Edited: "Personal Information"]
Address for service was [Edited: "Personal Information"]
XfinityJanelle
Official Employee
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2.5K Messages
2 years ago
Hey @user_uwx5mp , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the account. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_u6htza
1 Message
2 years ago
Ya they've been working on the communication box I've was getting texts for 2 weeks and couldn't game 1.9 down load 160.00 upload
They said I would get credits for the inconvenience they said the same thing last year such a joke.
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