2 Messages
refund
I dropped my internet service before the end of the previous billing cycle. I did not consume any internet service during this pas billing cycle yet I was charged for internet service. I need to be sure that there will be no future billing for internet service and I need a refund of the more than $100 you took from me for the service I had canceled.
user_wcd4tc
2 Messages
17 days ago
Also, I have the cancellation confirmation number if required.
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EG
Expert
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106.6K Messages
17 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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966 Messages
17 days ago
Hi there, @user_wcd4tc! Thanks for reaching out to us here on the Community Forum! When cancelling service, we do prorate accounts for any unused service. It is possible the information you're viewing is not yet updated. Are you seeing this via the XFINITY App or My Account online?
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