2 Messages
refund
since none of the agents can answer this......
i received a statement in the mail saying i would be sent a check or a prepaid card, due to cancelling my service and having excess credits.
it's been over a month since that statement and i have yet to receive either.
i just want my money back....when will i get it?
XfinityJorge
Official Employee
•
2.1K Messages
1 year ago
Greetings @hawkfan2112 thank you so much for using our Forums to contact our team. We understand that you have some concerns about some pending credits and refunds. We are happy to help clear this up and to get started can you send us a DM with your name and address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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