Visitor
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3 Messages
REFUND STATUS
Hello, I have been requesting refund for a 3 month outage (JUL/AUG/SEP2025) since November 2025. I have called and talked with customer service 3 times, been given a case # and told that someone would contact me within 7days. This have never happened. No one has EVER contacted me. I am beyond frustrated. As a customer for 19yrs, I cannot understand the complete lack of response and am ready to switch providers over this. Please, last attempt, is there anyone willing to help with this issue?
Thank You
Accepted Solution
XfinityDemitrius
Official Employee
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2.5K Messages
8 hours ago
Hey! Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into any service adjustments for service interruptions that may have taken place @user_h2hnb7.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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user_h2hnb7
Visitor
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3 Messages
7 hours ago
I followed you request to replay and still no response after 20 min.
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user_h2hnb7
Visitor
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3 Messages
7 hours ago
Still no help. Wow.
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