Visitor
•
2 Messages
Refund status - still not received
Hi, I have not received the $25.71 refund from my canceled service. Please provide a status update and resolution for how and when this will be paid to me. Thank you!
Account number: [Edited: Personal Information]
Refund request
Closed
Ticket Number: [Edited: Personal Information]
Ticket Created: 7/15/2026
Good news, you'll be receiving a refund through your original payment method.
XfinityJustinM
Official Employee
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957 Messages
2 hours ago
Greetings @user_4w9vy0,
Thank you for taking the time to create an official post. Please keep in mind that you are posting and commenting on the public forum. We ask that users please refrain from posting personal information on the public forum for security purposes.
With that being said, we can take a closer look at your account to determine the status of the refund. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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