Refund rescinded

I received an email that the refund of $60.00 was rescinded. I understand your position to a point. You also didn’t show up for 2 service calls and never informed me. 
I sat home and waited for you twice and was never informed. This is not the first time this has happened. If you’re not coming it’s only polite to text or email your customer. I even shorten my vacation one day waiting for you. 
My time is just as valuable as yours. Your company has even lied and said they came here and we didn’t answer. I have a “Ring Doorbell” and they were not on the camera. I feel you should split the $60.00 for my inconvenience and lying about me. This is definitely not the way you treat a customer. Comcast has a history of terrible customer service on the phone. I have been with you over 25 years. Eventually other companies will be coming in our area. Comcast needs to overhaul their Customer Service.

Sincerely,

Diane [Edited: "Personal Information"]