Visitor
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1 Message
Refund request — billed $43.24 on a free Xfinity Mobile line
I had an Xfinity Mobile line that was supposed to be free, but today, September 14, I was charged $43.24 for it on my credit card. I went in person to the Xfinity store to cancel the line. The representative confirmed the line was canceled, but told me she was unable to process the refund for the $43.24 charged earlier today.
I'm requesting a full refund. I'd appreciate your help getting this resolved. thanks.
XfinityDemitrius
Official Employee
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3K Messages
6 days ago
Hey @user_jfnz0z, Thank you for visiting our official Xfinity Forums Community support page. Typically Xfinity Mobile is billed after the billing cycle. This is due to changes in data plans and more if changed mid-billing cycle. With being charge, it may have been for the month of service that has already been used. As it is outside our Xfinity Customer Commitment window of 14 days, we would be unable to process a return for used services.
With the Xfinity Mobile account being closed, we would be unable to access to review billing. Was any reasoning provided for the free line discount not being applied?
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