Refund receiving method

Hi. Recently I cancelled the service, returned all equipments and moved out of the country.
I received a physical mail saying "if you provided an email address and we have not refunded your credit balance, you will receive an email from Notifications@refunds.xfinity.com to select how you would like to receive your refund.
• Accounts with no email address or no email response within 15 days, will receive a physical prepaid card for a refund. "
I don't know if I provided an email address or not (when was I asked?) but I don't want to receive a physical prepaid card for sure as I'm already out of the country. How can I make sure that I'm receiving my refund back to my credit card?

Responses

Oldest First

Selected Oldest First

Accepted Solution

XfinityJon

Official Employee

•

725 Messages

8 days ago

Hello user_pdjha1. If you last payment was made with a debit or credit card, as long as that card is still active, and valid the refund would normally be generated to the last card used within 30 days, once all equipment has been returned. If the payment was made through another method, like check, cash, or electronick fund transfer, then you would more than likely receive the email asking how you would like the refund. Has it been more than 30-days since your equipment was returned?

4

0

U

user_pdjha1

Visitor

•

3 Messages

Thank you for your reply.
I directly returned all equipment at the store on 10/8 so it's 2.5 weeks now.
And I used my credit card for the last payment which is still active.
I'll wait for another 2 weeks or so then. Where/who should I contact if I still not receive?

Like

Reply

8 days ago

0

XfinityShawn

Official Employee

•

2K Messages

user_pdjha1 You can make a new post here if you want if the refund hasn't been received within 30-days. Sound like a plan?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

8 days ago

0

U

user_pdjha1

Visitor

•

3 Messages

I received an email regarding my refund and actual refund back to my bank account within a week after my original post.
Thank you.

Like

Reply

19 hours ago

0

XfinityJeff

Official Employee

•

335 Messages

@user_pdjha1 That is great to hear. If you ever need anything else please do not hesitate to create a post in the Xfinity forums, and I hope you have a great day.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

14 hours ago

0

Billing

user_pdjha1

Refund receiving method

XfinityJon

user_pdjha1

XfinityShawn

user_pdjha1

XfinityJeff

New to the Community?