Visitor
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2 Messages
Refund of Cancellation Fee
I was incorrectly charged the $110 cancellation fee even though I cancelled within the 30-day window which was stated in my contract. I have had three different phone calls with Comcast customer service representatives since May, and each time I was told I would receive the refund but to date I have not received anything. The last call was with customer service representative Joy on June 2nd at 2:30 p.m. She gave me the ticket number of ECM0002016626 and said the cancellation fee would be refunded on June 6th. Once again I have not received any refund or additional communication on this matter, so I am trying this forum in the hopes of finding another avenue for resolving it (besides calling again and then receiving no follow-through.) Thanks in advance for any help.
XfinityArmand
Official Employee
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2.1K Messages
2 years ago
Hi there! Thanks so much for taking the time to reach out to Xfinity Support. We are so glad to hear from you and want to help in any way that we can to get this taken care of. No worries! You have reached out to the right team, and we can certainly get things squared away for you. So that we can get started, please feel free to shoot us private message.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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