Refund not processed
Its been a few months and instead of getting a refund, i got a bill. I was charged for the first 6-8 months without the service connected because they would not connect the outside cable and i had to connect it myself. I called a few months ago and spoke with a rep whosaid i would be refunded but instead i got a new bill for 26 dollars. Where is my refund and why am i being charged even tho i disconnected the service.