Visitor
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9 Messages
Refund not processed
Its been a few months and instead of getting a refund, i got a bill. I was charged for the first 6-8 months without the service connected because they would not connect the outside cable and i had to connect it myself. I called a few months ago and spoke with a rep whosaid i would be refunded but instead i got a new bill for 26 dollars. Where is my refund and why am i being charged even tho i disconnected the service.
CCKorie
Problem Solver
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1.1K Messages
4 years ago
Hey there, @user_e9b2be. I can imagine the frustration with all of this. You have reached the best team to help get this taken care of for you. Can you please send me a PM with your name and address?
To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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user_e9b2be
Visitor
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9 Messages
4 years ago
Well apparently my account has no private message option and it seems as if there is no other way to solve the problem. The chat tab on the top right does not lead to any private message option. I don't see any other way to send any private messages. If nothing can be solved then explain to me how to delete this account from the xfinity forum community.
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