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user_e9b2be
1st Topic
1st Reply

Visitor

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9 Messages

Wed, Sep 1, 2021 6:51 PM

Refund not processed

Its been a few months and instead of getting a refund, i got a bill. I was charged for the first 6-8 months without the service connected because they would not connect the outside cable and i had to connect it myself. I called a few months ago and spoke with a rep whosaid i would be refunded but instead i got a new bill for 26 dollars. Where is my refund and why am i being charged even tho i disconnected the service.

Question

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Updated 

2 m ago

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XfinityKorie

Official Employee

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409 Messages

2 m ago

Hey there, @user_e9b2be. I can imagine the frustration with all of this. You have reached the best team to help get this taken care of for you. Can you please send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

 

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XfinityKorie

Official Employee

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409 Messages

Good afternoon! Please make sure you are fully logged into the forums with your Xfinity ID. From there the chat icon should appear on the top right. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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user_e9b2be

Visitor

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9 Messages

The chat option goes to a pagethat open conversation which ask for the name of who and when i type the xfinity name nothing is found

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2 m ago

0

user_e9b2be

Visitor

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9 Messages

The email on this accountis the email of the account in question

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2 m ago

0

user_e9b2be

Visitor

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9 Messages

@XfinityKorie is there an option to email?

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2 m ago

0

XfinityRyanE

Official Employee

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220 Messages

We're sorry to hear that you are having trouble sending us a private message. Here are the detailed steps to direct message us:

 


• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 


If this is not working, you can also follow this link: Xfinity Customer Service - Contact Us, to see the different support options we offer. We are also available via telephone at 1-800-Comcast (1-800-266-2278). We look forward to hearing from you, please let us know if you have any questions or run into any further issues. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

0

user_e9b2be

Visitor

 • 

9 Messages

2 m ago

Well apparently my account has no private message option and it seems as if there is no other way to solve the problem. The chat tab on the top right does not lead to any private message option. I don't see any other way to send any private messages. If nothing can be solved then explain to me how to delete this account from the xfinity forum community.

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XfinityJeniece

Official Employee

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472 Messages

I definitely apologize you are having issues reaching out through Private Message. It looks like your account is new and any user who has never posted a public post or reply would be unable to send in a Private Message. Can you please try logging out of your account and then back in to see if that allows you the option to send a Private Message? We really appreciate you working with us on this! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

0

user_e9b2be

Visitor

 • 

9 Messages

All i am requesting is for this last bill to be removed. I was told when i called months ago that i should be receiving a refund for about 6-7 months. I didn't get any refunds. The last bill shouldn't have even been charged because i made an online request to have the service disconnected weeks before the the bill was due. 

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2 m ago

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XfinityBiancaB

Official Employee

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182 Messages

I understand. We can assist you with this in a direct message. Please send us a direct message with your name and address so we can further assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 m ago

0

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