Refund not given

Hello @user_93jk2a, thank you for taking the time to leave a post. Sorry to hear about the multiple service interruptions you experienced last month. I can certainly understand how frustrating that must have been, especially when your internet was dropping for minutes at a time and, in some cases, for days. We do offer a convenient self-service option for requesting credits related to qualifying service interruptions. I've included an article that explains how to check for reported interruptions in your area and submit a credit request online here.

We'd also be happy to review your account, the reported service interruptions, and any notes regarding the credit you were previously advised would be applied. For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.