Visitor
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1 Message
Refund Needed Immediately
I have had the worst experience with upgrading my device and the last straw has been being charged for the phone I returned. I have called, i have messaged, i have tried escalating and everyone gives me the run around
XfinityQuemekia
Official Employee
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1.3K Messages
2 hours ago
I hear your frustration, and I am truly sorry you are dealing with this stressful situation. This is absolutely not the experience we want you to have, especially when you have already spent so much time trying to fix it @user_0e6kk9. Were you provided with a ticket number for your escalation? Has the device you returned been received?
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