Hello @user_RIF30, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
Hello, @user_yq4d5f have you returned all equipment on the account? Typically, you have to fulfill this obligation and credits are then refunded. Some additional reasons why it may not have been processed:
Account isn’t disconnected.
Transferring service, and the balance is transferred to their new account.
Account was disconnected less than 30 days ago (or the payment that put the account in credit status happened less than 30 days ago).
Do any of these reason match the delay in your credit refund?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityChelseaB
Official Employee
•
2.4K Messages
5 months ago
Hello @user_RIF30, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0
user_yq4d5f
Visitor
•
5 Messages
2 hours ago
I want to get a refund for my credit balance
5
0