Hello, @user_yq4d5f have you returned all equipment on the account? Typically, you have to fulfill this obligation and credits are then refunded. Some additional reasons why it may not have been processed:
Account isn’t disconnected.
Transferring service, and the balance is transferred to their new account.
Account was disconnected less than 30 days ago (or the payment that put the account in credit status happened less than 30 days ago).
Do any of these reason match the delay in your credit refund?
user_yq4d5f
Visitor
•
5 Messages
4 hours ago
I get no help from customer service regarding this
0
0
XfinityThomasC
Official Employee
•
3.5K Messages
4 hours ago
Hello, @user_yq4d5f have you returned all equipment on the account? Typically, you have to fulfill this obligation and credits are then refunded. Some additional reasons why it may not have been processed:
Do any of these reason match the delay in your credit refund?
0
0
user_yq4d5f
Visitor
•
5 Messages
3 hours ago
I returned all the equipment
0
0