Visitor

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1 Message

Tuesday, September 2nd, 2025

Refund issue

They have messed up on my account and I have spoken with 8 different people and they all tell me my refund is coming 

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Selected Oldest First

Official Employee

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2.1K Messages

2 days ago

Hey @user_zfd5uk, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the Xfinity account and billing. Could you please provide some additional details pertaining to the refund? 

Did you recently discontinue services? Was there some recent account changes made? Did the account go through a transfer of service? Please provide as much detail so we can best assist. We hope to hear from you soon.

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