1 Message
Refund issue- XFINITY is stealing my money!!!!
XFINITY owes me $719.92, since the start of my journey to acquire my refund on 9/18/23 I have been passed around told to wait 30 days, told it’s being processed, told I should see it in my account in 24 hours etc. almost 2 months later I still don’t have my money. I look at my account and see that my refund is being deducted monthly because instead of giving me my money they are using it to pay themselves monthly for my service which is [Edited: "Language"]. I have called everyday for the past 2 weeks and it’s 24hours it’s been processed. I want my money. It took them seconds to take my money but it’s taking months to return it. I want my full amount not this deducted nonsense. This is ridiculous, I have contacted my attorney and will be pursuing what’s owed as well as additional fees because of the mental and emotional stress of the situation
XfinityAirelle
Official Employee
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2.5K Messages
1 year ago
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user_j7fj7x
1 Message
1 year ago
OMG...I am now experiencing the same incompetence with this company for an amount over $400. It makes me so [Edited: "Language"] mad that you can't speak to a person. I do NOT want to explain what's happening through chat. My bank has confirmed the payments went through; however, Xfinity claims to not have a record. I can't afford to lose this money.
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user_0uka4y
1 Message
1 year ago
I've had the same sort of trouble; moved out of an apartment in May 2021 to a whole new state, received confirmation that the account was closed. Moved into a new apartment, got set up for internet there, and only realized more than a year later in November of 2023 that I was being double charged just two days apart.
When I tried to contact Xfinity, they'd redirect me to billing and then refunds, but the file never seemed to have the details and cases were opened and closed almost instantly. They attempted to refund hundreds of dollars with a refund of $34 that they sent to the address I had moved out of in 2021.
I'm contemplating seeking legal assistance because it's been a year of being promised a refund, not getting it, and getting jerked around when I call back.
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