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user_357xy8
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Visitor

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09/21/2026 7:26 PM

Refund after cancellation

I recently cancelled my Xfinity package on September 9th and was billed the full amount on September 12th for the following month.  I received a letter verifying the cancellation on September 9th and was refunded $21.79 of the $341 they billed us.  I called about this and was told we will be refunded $21.79 a month which will take 16 months to be totally refunded for an amount they took out at one time in about five seconds.  How is this legal?  I was on the fence about transferring my account over to my new residence but this has sealed it for me.  Never again.

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Updated 

4 hours ago

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XfinityJeniece

Official Employee

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4.4K Messages

4 hours ago

Hey there, @user_357xy8, thanks for reaching out through Xfinity Forums regarding your billing concerns. We want to ensure that everything is billed correctly after your disconnect. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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