Good morning @user_44uhmh, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you want to remove the TV service from the account, but you have reached the right group that can take care of that for you. Could you please send our team a direct message with your full name and full address? To send a direct message: Click "Sign In" if necessary • Click the "Direct Message chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window, please add your full name and address • Press Enter to send it
XfinityJeff
Official Employee
•
628 Messages
2 hours ago
Good morning @user_44uhmh, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you want to remove the TV service from the account, but you have reached the right group that can take care of that for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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