Reduce bill

Thank you for reaching out. I understand how frustrating an unexpected higher than normal bill can be! I just got my electric bill and it is almost triple the amount it was last year at this time. I would be happy to assist you with the review of your account and our current promotion. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I simply cannot afford this anymore! I need this reduced or shut service!

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance.