U

Visitor

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4 Messages

Mon, Nov 22, 2021 7:52 PM

Reduce bill

My promotional period is up and my bill is more than I can pay. Is there a way to reduce it?  Thank you

Official Employee

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470 Messages

2 m ago

Thank you for reaching out. I understand how frustrating an unexpected higher than normal bill can be! I just got my electric bill and it is almost triple the amount it was last year at this time. I would be happy to assist you with the review of your account and our current promotion. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Visitor

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4 Messages

@XfinityDena tried that and was “chatting” with someone who just left me in limbo after offering me the same price for faster Internet. Not a good solution. 

Visitor

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4 Messages

2 m ago

I simply cannot afford this anymore! I need this reduced or shut service!

EG

Expert

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91.7K Messages

2 m ago

Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

Visitor

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4 Messages

@EG questioned not answered to satisfaction and definitely not resolved. 

Official Employee

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565 Messages

@user_19898e Hi there! we will be happy to take a look at your bill to see what opportunities there are to lower it. Just send us a message! To start a conversation, please click the chat icon in the top right of the page, next to the bell, and send your message to "Xfinity Support". Talk to you there! 

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