Visitor
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6 Messages
Received loyalty discount and bill increase
Hello, I had received a email that following said after my promotion expired, the loyalty discount program would be applied for my next billing. However, when I received my billing. I don’t see any discount but went price up instead. I would like to reduce the billing. Can you help me?
Accepted Solution
XfinityJorge
Official Employee
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2.8K Messages
22 days ago
Thank you for your time working with us over DM! I am happy we were able to resolve the issue at hand and that you are all set. If you have any future questions about your bill or plan, we are here!
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XfinityQuemekia
Official Employee
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918 Messages
27 days ago
I am so sorry for the confusion and concern regarding your recent bill! I know how frustrating it is to expect a discount and see a price increase instead @Derek_e50107.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_oc27hp
Visitor
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9 Messages
7 hours ago
Hi! I’m facing the same problem with my loyalty discount email. Did you manage to get your new first-month bill corrected? I’m currently stuck on a long call with customer service and feeling a bit frustrated. Any updates would be greatly appreciated. Thanks!
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