Visitor
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2 Messages
Received Email For Installation Fee...Modem Has Been Installed
My internet was down yesterday. So I called to have someone troubleshoot. After no luck fixing it over the phone, they scheduled someone to come out to me. They won't be able to come for 2 days (I work from home so this is terribly inconvenient) but I received an email saying that I would be charged $100 for an installation fee which would be added to next months bill. This is very clearly not right, how do I fix this?
EG
Expert
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89.9K Messages
1 m ago
Concern moved here to the Billing help section for greater exposure to actual Comcast employees for assistance.
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XfinityKorie
Official Employee
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410 Messages
1 m ago
Oh no! It is never fun to see any unexpected charges on or coming to a bill. I always let my customers know what charges they will see to avoid this exact reason. I'd be happy to help look into this. Can you send me a PM with your name and address?
To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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MNtundraRET
Expert
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4.6K Messages
1 m ago
Normal procedure would be to charge you the $100. fee if the problem is found inside your home. No fee if found outside.
Usually; they ask you to accept that possibility when you phone them. E-mail most likely for the same reason.
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MNtundraRET
Expert
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4.6K Messages
1 m ago
@user_8e3756
Did you PM @XfinityKorie was asked?
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