Visitor
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1 Message
Received a bill without ever activating service
I spent multiple days on chat support attempting to activate my internet, and no agent was able to do so. So I asked them to cancel my service and delete my account. I went to Verizon and had internet service the same day.
Now I receive a bill for $50. For what? Xfinity provided me with absolutely no hardware or internet service, but still wants my money.
XfinityJanelle
Official Employee
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2K Messages
2 hours ago
Hey @user_jqm14o , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your bill you received. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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