Visitor
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1 Message
Recall of Debt
Hello, I am seeking assistance with an outstanding Xfinity account balance that has been referred to Southwest Credit. The balance is still payable directly through my Xfinity account, and I am prepared to pay Xfinity in full immediately.
Before making payment, I am requesting that the Digital Care Team escalate my account to the appropriate Corporate Account Management or Recovery Team for a formal recall of the debt from Southwest Credit—not merely an update showing the collection as paid.
Could an official Xfinity employee please help determine whether this recall can be submitted and move the conversation to a direct message so I can provide my account information?
XfinityAirelle
Official Employee
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3.5K Messages
11 hours ago
Hi there! Thanks for reaching out and explaining exactly what you’re looking to accomplish. We understand that you’re prepared to pay the Xfinity balance in full, but you want to know whether the debt can be formally recalled from Southwest Credit rather than simply updated as paid with the collection agency.
We’d be happy to review the account and determine what options are available based on the current collection status. We do want to set the right expectation that we cannot guarantee a debt recall before reviewing the account, since eligibility can depend on where the balance is in the recovery process.
Because this requires access to your account and collection details,
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